Your organisation wins
Reduce operating costs and inefficiencies, improve performance.
Artificial intelligence. Genuine benefits.
Lower costs. Better service. Happier clients.
The BankerTech ProjectsAwards 2018
Automated support that helps financial services do better business
Your people win
They’re less consumed by mundane tasks and more engaged in valuable interactions.
Your clients win
Offer them more affordable products and more accessible services
Atura is designed specifically for financial services.
Interacts easily. Operates efficiently. Assists impressively.
Your clients can:
- benefit from lower fees
- find a suitable investment.
- get information like fund fact sheets, risk profiles and asset allocation
- be digitally onboarded
- complete FICA registration
- check in on investment performance, balances, statements and certificates
- make contributions, withdrawals, switches and other transactions & instructions
- receive push notifications, reminders and updates
Your clients can:
- get personalised quotes
- be digitally onboarded
- log and manage claims
- manage profiles and policies
- receive push notifications, reminders and updates
- benefit from lower premiums
Your clients can:
- get credit scores
- find out what amounts they qualify for
- apply for loans
- benefit from lower interest rates
- be digitally onboarded
- obtain balances, statements and repayment amounts
- renegotiate payment plans and get incentives like instant settlement discounts
- renegotiate payment plans and get incentives like instant settlement discounts
Nedbank is saving millions and improving customer experience.
Highly customisable. Heavily integrated. Hugely intelligent.
Accurate language processing
through AI and large, industry-specific datasets
Secure transacting
using OTP or USSD authentication
Seamless handover to live agents
when client needs aren’t met
Robust API
with CRM, service desk and call centre software
Functional translation
turns conversational text into structured data for API integration
Contextual understanding
incorporate information gathered before and during conversation
16 communication channels
including your web app, native app, Facebook, slack
Better interface
move beyond text to visual controls and web views inside the conversation
Constantly improving response accuracy
thanks to machine learning engine
Conversation initiation
send clients notifications and reminders, incentivise better behaviour
Brand presence
send clients notifications and reminders, incentivise better behaviour